1990s
In 1996, our President and CEO Eugene Litvak, PhD joined forces with Michael Long, MD (then Deputy Director of the Operating Room at Massachusetts General Hospital) to apply the principles and practices of operations management science in the healthcare delivery setting. This partnership resulted in a breakthrough paper in 2001 about variability in healthcare delivery and and an approach to managing it, leading to the development of the principles that underpin IHO Variability Methodology® services.